Return Policy
The following items are final sale and cannot be returned:
- Shipping charges
- Raw materials, including but not limited to fabric cut by the yard and raw leather
- Discounted items marked as final sale
- Items that are cut, trimmed, glued, or altered in any manner from their original condition
- Items or orders marked as Special Order on the quote or invoice, which include but are not limited to:
- Items that are not in original material and/or color
- Custom ordered colors and materials
- Individual items that are usually sold as a kit or set
We only accept returns from the person or company who ordered directly from Newark Auto. If you ordered through an Authorized Dealer, please contact them with your request.
To return product(s), email support@newarkauto.com with the order number and reason for return. All returns require prior approval and must ship to the Return Address per the Repackaging Instructions.
Return Address: Newark Auto, Attn: Returns Department, 23 Centerway, Ste 1, East Orange, NJ 07017
Repackaging Instructions:
- Tops, seat upholstery, and carpet sets must be carefully folded and repackaged in the same manner as received.
- For convertible tops, protect the window with the provided tissue paper and avoid tightly creasing it.
Reason for Return
CUSTOMER DOES NOT WANT — accepted in new, unaltered condition within 60 days of shipment.
- Customer pays return shipping.
- Refund, less original shipping and a 20% restocking fee, issued to the original payment method after receipt in original condition. (Restocking fee does not apply to EU/UK right-of-withdrawal returns — see below.)
WRONG ITEM SENT — Newark Auto replaces the item. Send photo(s) to verify.
- Newark Auto sends a return label.
- The correct item is manufactured and shipped once the label registers as picked up by the carrier.
WARRANTY REPLACEMENT — per written Warranty. Include photos of the defect.
- On confirmed defect, Newark Auto either remanufactures an identical replacement or issues credit, at its discretion.
Please inspect product(s) prior to installation and test fitment. Products cannot be returned after being cut, trimmed, glued, or altered in any manner.
Warranty
Newark Auto warrants its products against defects in materials and workmanship for one year from date of shipment, excluding shipping damage and typical daily use. No replacements after the one-year period.
MATERIAL & COLOR DISCLAIMER: Newark Auto does not warranty any material - fabric, carpet, vinyl or leather - appearing different in person than on newarkauto.com or in its marketing materials. Color matches shown on our material pages are our best guess, built from factory color charts and supplier codes; they are not guaranteed to match your interior, which has aged and may vary by production batch. We do not accept returns because a material does not match your existing interior. Order swatch samples to confirm your selection before ordering yardage or hides. Inspect each product before installation; products are not returnable after being altered in any manner.
EU & UK Right of Withdrawal
If you are a consumer in the European Union, you may withdraw from your order within 60 days of receiving the last item, for any reason. This is in addition to our standard return options above; where they differ, this section governs for EU customers. Consumers in the United Kingdom have the same rights under the Consumer Contracts Regulations 2013, and this section applies to you in the same way. (EEA countries — Norway, Iceland, Liechtenstein — are treated as EU.)
How to withdraw
Email support@newarkauto.com with your order number. You may use the withdrawal form below, but you do not have to.
What this does not cover
The right of withdrawal does not apply to goods made to your specifications or clearly personalised. Newark Auto products are manufactured to order: any item produced after you place your order in the material, colour, pattern, or configuration you select is made to your specifications and is not eligible for withdrawal. This includes carpet kits, headliners, seat upholstery, door panels, and special orders. Only items shipped from existing stock without customisation are eligible.
Return shipping
You pay the cost of return shipping. We will tell you any applicable cost before you return the item.
Inspection and loss of value
You may unpack an eligible item, look it over, and test-fit it in the vehicle to confirm fitment, provided it stays in its original condition. Installing, cutting, trimming, gluing, or otherwise altering the item goes beyond what is necessary to establish its nature, characteristics, and functioning. You are liable for the resulting loss in value, and because our products cannot be resold once installed or altered, this deduction may be up to the full purchase price. We photograph and inspect every returned item on receipt and will send you the photographs with our assessment.
Refunds
- If you cancel before your order ships, we refund everything, including shipping.
- If you withdraw after receiving the item, we refund the product price plus standard outbound shipping (we keep only any extra you paid for faster delivery), with no restocking fee, less any deduction for loss of value as described above.
We do not issue a refund until we have received the item back and inspected it (or you have provided proof of return shipment). We issue the refund within 14 days of that date, to your original payment method.
Model withdrawal form (complete and email to support@newarkauto.com only if you wish to withdraw):
To: Newark Auto, 23 Centerway, Ste 1, East Orange, NJ 07017, USA — support@newarkauto.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____________
Ordered on / received on: ____________
Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Signature of consumer (only if this form is notified on paper): ____________
Date: ____________
Contact
Newark Auto — support@newarkauto.com
23 Centerway, Ste 1, East Orange, NJ 07017