How can we help?

Nearly everything we sell is made to order in our New Jersey factory, so please allow production time. Made-to-order kits can ship within days to a few weeks depending on the product and the time of year. Raw material by the yard is usually in stock and ships sooner.

Need it by a date? Email support@newarkauto.com before you order and we'll tell you straight whether it's possible.

Most of our products are cut and sewn in our own factory in East Orange, New Jersey. Have a question about a specific product or material? Email support@newarkauto.com — we're happy to give specifics.

Because every product is made to order, it depends on whether production or materials have started. Email support@newarkauto.com with your order number as soon as possible — if we haven't started, we'll cancel it in full. If production has begun, a restocking fee may apply. Once an order has shipped it can't be cancelled, but unaltered items may be returned within 60 days.

Custom items (custom color, material, or thread) can only be cancelled if production hasn't started and materials haven't been ordered.

We don't sell partial kits or individual kit pieces, and we don't change how a kit is cut. If you need extra material for a custom section, raw material by the yard is the best option.

Custom materials or colours are sometimes possible — email support@newarkauto.com with your vehicle and what you're after.

Yes — order material samples here. Samples are $5 in the US ($10 Canada, $25 everywhere else) and ship free alongside any kit order.

They're also free when you join our email list — sign up here and your welcome email includes a free-sample code.

Yes. Apply through our Trade Program page and we'll set up your account with tiered pricing.

No — that's by design. Vehicle floors vary slightly from car to car, so we cut our kits generously and expect you to trim the excess at the edges for an exact fit. Lay the carpet in the car, position it, and trim at the door sills and edges.

Don't cut anything until you've confirmed the fit in the vehicle — once a kit is cut or altered it can no longer be returned.

Installation instructions come with every order. In most cases some alteration is needed: holes for seat-belt bolts, seat tracks, shift levers and dimmer switches; cuts for the console; trimming at the sills.

Every product carries a 12-month fitment warranty from the ship date. If the correct product doesn't fit your vehicle, see “My product doesn't fit my vehicle” under Returns & Warranty below for what to send us.

Our packing is designed to prevent creases. If a wrinkle develops in transit, lay the carpet out in the sun for a day or two and it will relax in nearly every case.

Windlace is the trim that runs around the door openings on most classic and antique cars — we make ours from the same material as your headliner kit so everything matches. To figure out how much to order, measure around the inside of the door opening all the way around. If you have a 2-door, double it; a 4-door, multiply by four. Most cars take roughly 10 feet per door.

Each material has its own page with photos, specs, and a swatch book: Nylon Loop · 80/20 Loop · Nylon Cut-Pile · Essex Cut-Pile · Spectropile Plush · Perlon Felt · Porsche Sliverknit · Squareweave · Premium Squareweave · Flat-Knit Headliner. Or browse all materials.

If you haven't received a shipping email yet, your order is in production. You'll get an email with tracking the moment it ships.

If it's been a few weeks and you haven't heard from us, email support@newarkauto.com with your order number and we'll get a real date from the production floor.

Shipping is calculated at checkout by destination and package weight. We ship worldwide; international orders ship FedEx. Samples ship for a flat $5 in the US.

We ship FedEx/UPS, so we can't deliver to PO boxes — please use a street address.

Email support@newarkauto.com with your order number and a few photos of what you received, and we’ll take care of it. If the mistake is ours, we’ll make it right.

Unaltered items in original condition can be returned within 60 days of the ship date. Return shipping is on you, and the refund goes to your original payment method less the original shipping and a 20% restocking fee.

Not returnable: items that have been cut, trimmed, glued or installed; raw materials; and products made in a custom colour or material that isn't listed on the product page.

To start a return, request it from your account or email support@newarkauto.com with your order number. Bought through a dealer? The dealer you purchased from handles the return. EU and UK customers have statutory withdrawal rights that work a little differently — see the full policy and EU/UK right of withdrawal.

First check whether it’s simply oversized — that’s normal, our kits are trimmed to fit. Otherwise, email support@newarkauto.com within 12 months of shipping with your vehicle’s year, make, model and body style, plus a few wide photos of the product in the car, and we’ll work out a solution together.

Log in to your account to request a return, or email support@newarkauto.com with your order number.